VCG Governance Matters: Good Governance Guide

Constituent Voice

The composition of the organization's board, staff and clients reflects the interests, needs and concerns of the constituency it serves and the community in which it operates. The composition also reflects the distinct needs of the organization at its particular stage of development.

Indicators of Good Governance

The inclusion of diverse viewpoints and representation adds value to the organization's mission and work, and furthers its success. [Note: Funders should be sensitive when exploring this area with grantees.]
The board and the organization have mechanisms in place to facilitate input (skills, perspective, and resources) from constituent groups and stakeholders Such input ensures that the organization understands and is highly responsive to its base of consumers.
Board members are aware that they have a duty under the law to give priority to the interests of the organization over the interest of other parties when opportunities or challenges arise.

Funders’ Questions For Nonprofits

Board Practices

Does the organization set appropriate levels of board participation for each segment of its constituency?

Inclusion is based on an objective and systematic process. The organization is sensitive to this issue and actively seeks to achieve balanced participation of relevant groups and their interests.

Does the organization ensure that constituent needs are understood and addressed?

Sustainable, diverse structures are in place that allow input to the organization's strategic decisions from all constituent groups. [Note: These structures may include such things as an advisory council or alliances with representative organizations.]

Are the leadership skills of constituent groups developed?

accommodating differences, whether in language, culture, or experience;
encouraging everyone to speak up;
providing training/mentoring to less experienced board members;
making sure participants are informed about all of the organization's projects and activities.

What specific action can funders take to encourage better governance in this area?

The funder can encourage the organization to seek input from all stakeholders in order to more effectively deliver services.
The funder can support training or mentoring for organizations that lack procedures for including the voices of all stakeholders.
The funder can support the organization's efforts to access individuals and groups who bring relevant, diverse perspectives and resources to the table.
The discussion can be revisited when the nonprofit presents a grant report or makes an application for renewal.

Case Studies